Customer service is our first priority at Cheveux Salon.
As a team we strive to pamper each client and make your experience outstanding.
LATECOMER POLICY
If you are delayed in your arrival, please remember that your service will end at its original time. In some situations you may be asked to reschedule your appointment.
CANCELLATION POLICY
We at Cheveux Salon Understand things can come up. In the event you need to cancel your appointment be sure to notify us no later than 24 hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee.
REFUND POLICY
If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.
COVID-19 CONCERNS
THIS SALON FOLLOWS STRICT SANITATION PROCEDURES FOR THE SAFETY OF OUR STAFF AND CLIENTS.
In light of the Covid-19 pandemic, we want to address any concerns you may have prior to your next visit and assure you that we are following required guidelines to ensure the safest possible working environment for all who enter the salon. The safety of our staff and our clients is our first priority and as such, we have performed the following cleaning, sanitation and distancing procedures:
NEW OPERATING STANDARDS:
CHECKING IN: We ask that you remain in your car or wait outside until we notify you via phone call or text message that your stylist is ready to see you.
FEELING ILL: Upon arrival we reserve the right to take your temperature before entering the salon. If you're experiencing any symptoms such as a fever, cough or sore throat etc, we are happy to reschedule your appointment for a time when you’re feeling well.
FACE MASKS: Face masks are required for all staff and clients. All masks must be fitted with ear loops as they must be worn during all services. No bandanas or cloth coverings tied behind the head will be allowed. If you have forgotten your mask, we have masks available for purchase.
HAND SANITIZER: Hand sanitizer will be available at every station, in the restroom and at the reception desk.
CLEANING AND SANITIZING: Your stylist is required to sanitize and disinfect all work stations and tools between appointments per state and local guidelines. Please be patient as they take the time to thoroughly clean.
We know these are unusual times but they are temporary. We thank you in advance for your patience and understanding while we work to be both accommodating and conscientious of you and our team.
This Salon follows strict sanitation procedures for the safety of our staff and clients.